Troubleshooting Steps For iOS And Android Users, Make Sure Your Pokemon Go App Is Up To Date

A lot of Trainers have had problems signing in, receiving an error message when assigning a Pokemon to a Gym, the “Error” banner when entering a Raid Battle, not receiving the Defender bonus and more. In order not to experience these issues anymore, just follow the simple steps below.

For those who are using an iPhone and are signing in into Pokemon Go using Google Account, the first thing that needs to be done is to check if the Pokemon Go app is up to date. Then:

• Check your internet connection
• Use Automatic System Time
• Clear Safari data
• Uninstall and reinstall Pokemon Go
• Reconnect Google’s access to Pokemon Go

For those who use iPhone and Pokemon Trainer Club to sign into Pokemon Go, first thing is to check if the app is up to date. Then:

• Check your internet connection
• Use Automatic System Time
• Clear Safari data
• Uninstall and reinstall Pokemon Go

Android users who are using a Google Account to sign into Pokemon Go, the first thing is to see if their Pokemon Go app is up to date. Then:

• Check your internet connection
• Use Automatic System Time
• Clear Pokemon Go app data and cache
• Check data restrictions
• Uninstall and reinstall Pokemon Go
• Reconnect to Pokemon Go
• Remove your Google account from your device

Trainers who are using Android and Pokemon Trainer Club to sign in, make sure the app is up to date. Then:

• Check your internet connection
• Use Automatic System Time
• Clear Pokemon Go data and cache
• Check data restrictions
• Uninstall and reinstall Pokemon Go

For more details, please visit the official Pokemon Go Support and find out more.