Trainers, reports are coming in that players are getting their accounts stolen and it looks like Niantic can’t do anything about it.
Many players are reporting of getting their accounts stolen and the person/s who is/are stealing the accounts are requesting of deleting the previous Trainer nickname and replace it with one o their own. These ‘thieves’ are also changing the previous email sign in info and replacing it with their own.
The players who lost their account have contacted Niantic Support and got the following reply – If you don’t have access to the email address associated with a Pokemon Go account, it wouldn’t be possible to login. We wouldn’t be able to change the login credentials of an account from our end.
Ta1cius started a discussion on behalf of his friend who lost his account and here is the story:
I am posting this on behalf of a friend of mine who recently lost his account, I’m hoping that if this gains enough traction that somebody will notice and be able to do help in any way possible in an attempt to help us recover the account.
” Account name – 01ALEJANDROWEN Level 40. Started playing 7th of July 2016. Played for 2 months until level 23 and the starting playing again November 2017 when Raikou first appeared in raids up until now. 60m+ exp and counting. Have invested easily quadruple digits money wise and countless hours walking around raiding, catching etc.
Friday 25th Sept 2019- I couldn’t get into my (Google) account, had a new error pop up reading ‘Unable to sign in. Please check this account still exists and you have correctly selected New or Returning player. Obviously quite a shock as I’ve never seen this before. Immediately starting looking up ways that could help me sign back in. Found a thread that mentioned I could sign into my account through ‘New Player’ and that it won’t overwrite the current account with a new one. (Of course it did) My immediate state of panic was that my game file had been completely lost.
So I contacted Niantic in hopes that they could help me. A support bot took me though step by step and told me to wait for a reply. Saturday 26th Sept 2019- Niantic responded with that my account was associated with a different email that was it my own. This was an outlook email, not my google email. (Due to data protection, they couldn’t show the first half of the email as for all they know I could be a hacker myself) By this point my friends have told me my account is still there on their friends list. They can sent gifts, start up a trade window and send battle requests.
Over the course of the weekend I was sending though multiple help requests to Niantic with little to no outcome. Only receiving roughly the same email reading they could do anything about it because it breaches their privacy and data bits and bobs (of course). I had also sent in a request form for the small account that had been created with my current gmail to be deleted, in hopes that once that account had gone I could possibly log back in to my level 40.
Alas this was not the answer. Monday 30th Sept 2019- I received the worst email I could imagine. ‘Hello Trainer, Thank you for contacting us. From your previous message, I see that you have replied with the deletion request code to delete this Trainer Nickname “Dnwnxwj” and we are unable to find the account with this Trainer Nickname “01ALEJANDROWEN” ‘ I was also followed with messages from people that had me on their friends lists that my account was gone.
I am now led to believe my account is in one of two situations. 1. It was bugged out and deleted. 2. It was hacked by someone, who has changed the email assigned to it, changed the nickname and deleted all of the people on the friends list who I had once had and is now using it for themselves. I really am looking for some help, and everything would be highly appreciated if this could get some traction and/or someone from Niantic/POGO WHOEVER could please help me. I am a long term fan and I support this game so much, I’ve made so many close friendships with people, so many fond and fantastic memories. I can’t just have this hole in my life from loosing all the progression and Pokémon I have earned.”
According to Ta1cius, he is now in the process of recovering the account thanks to Indigo. He added that he will share an update once they solve the problem.
His friend joined the discussion and confirmed that he got an email from Niantic employee who explains that the account is on a temporary hold.
This is the reason we should use safe passwords and 2-Factor authentication. We hope to see a positive outcome and hopefully, they will get their accounts back.
There are more reports of this kind, and hopefully, Niantic will be able to find a solution. Take a look below:
I come to you with sad news
A friend of mine had their google account accessed from an unknown source, the person then proceeded to steal both a Pokemon go account and a wizards unite account that were tied to this google account.
The Pokemon go account has now been removed from everyone’s friends list so proves it’s not just an incorrect pasword or email address issue
This person has put in a lot of time and purchased coins like many of us have which is now lost, they had almost 100 raid passes and lots of coins
Niantic are saying it’s out of their control and have confirmed the accounts are registered to another gmail and have a new trainer name
Netflix are excellent at resolving this kind of issue but it appears niantic don’t Care
This isn’t a story about how to secure an account but is a warning that it’s very easy to lose an account and for Niantic to say they cannot do anything is an absolute scandal.
Posted by thumbandit
I am also posting about my son’s account that was stolen 4 days ago. Tried to log on only to receive a “Unable to login” message. I contacted Niantic support by email twice and received ZERO response. So I then reached out to their Twitter support and received the attached message. As you can see they acknowledge the fact my account was compromised, but were unwilling to help me recover the account by reverting the changes to the linked email accounts.
All of my family’s email accounts are set up with two-step verification and we received no notifications of an intruder login. No notifications of an email change or password change. Just woke up one day and the Pokemon Go account had it’s linked emails changed to some emails I do not recognize.
Any help with getting this matter escalated directly to someone at Niantic willing to help would be much appreciated.
Posted by xChamber