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Pokemon Go Support Changelog, It’s Easier to Contact Support Now

Trainers, Niantic and Pokemon Go made improvements to the support experience. They’ve made changes to the support menu and made it easier to use.

Niantic and Pokemon Go’s support experience is changing. You can now use the app support menu and select an option from a list. Niantic and Pokemon Go revealed everything we should know about this change, so I recommend checking it out below.

Here are the changes:

Support menu interface: We made the support menu easier to use. Now, when you reach out to us through the app, you can choose from a list of options that better describe what’s going on. The list includes common things that you may need help with and some new options.

Form steps: If you have a problem and you let us know through the app, we made it simpler for you to provide us with additional information when we need it. We might ask you to fill out a form, and the information you give us will help us understand their situation better so we can help more effectively.

Help Center articles with forms: When you need to get in touch with us, but can’t log in to your account, we are making it simpler to ask for help.

Resolution experience survey: Once you contact us through the app and get a resolution, you can give us more detailed feedback about how we did. This will help us improve the support we provide and make things better for everyone. We hope to keep getting better with the community’s help.”

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Dejan Kacurov

Hello everyone! My name is Dejan, but you can call me Mr.D. I enjoy all video games, especially Apex Legends, Pokemon Go, and Spider-Man. A husband and father of two who also goes to the gym often and does Crossfit. I got inspiration for gaming exactly 8 years ago, and I've been writing gaming news for 7 years. I hope that you will find all the answers to your questions regarding gaming on our site. Stay healthy, and love each other!

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