UPDATE May 4, 2019: Trainers, it seems like some players are losing their accounts for the second time this year (as per reports from April 24, and reports from May 4, 2019).
Reports are coming in that active high-level players are unable to sign in and the following message pops up:
Unable to sign in. Please check that this Pokemon Go account exists and you have correctly selected New or Returning Players.
On their second attempt to log in, the game takes them back to a new level 1 account, with the same username as their lost account, but this time they can only catch starters. What is interesting is that the lost account is still visible to other players on their friend lists as Lvl 40.
One Pokemon Go player lost his account on April 24, 2019 and did everything he could to bring it back. Unfortunately, without luck so far.
Spadesix: This happened to my level 40 account on April 24th. Facebook login and linked. I know my password, I’m logged in Facebook. Tried uninstall and reinstall, no luck. Emailed Niantic April 25th, no response besides the automatic. Never putting real money into a Niantic game again. The game since launch has been buggy, and basically, I’ve got nothing to show for spending hours and hours into my game. I’ve been hoping for the best up until now but, if this is even happening to 100 people, that’s 100 too many. If it was that few, a company that makes billions should have the resources to respond properly….
The cause behind this is still unknown, but we hope to see an answer and a fix from Niantic ASAP.
UPDATE January 19, 2019: Niantic Support responded on this issue and confirmed these accounts are not deleted, it’s just a bug and they are working on it.
u/NianticGeorge: Thanks for kicking off this conversation, u/StrangeFreak, and thanks to everyone for your patience while we investigate this issue. We’re sorry for not providing an update earlier.
We’re aware of an issue that’s preventing a subset of Trainers from being able to log into Pokémon GO. If you’re affected by this issue, you’ll see a message indicating that you’re unable to get game data from the server. Don’t worry, your account hasn’t been deleted!
We are hard at work untangling this sticky situation, both to resolve the immediate login issue and address the impact that it is having on Gyms with Pokémon from affected accounts, as well as identify the root cause to prevent this situation from happening in the future.
We have begun the process of restoring access to those accounts that are unable to log in and resolving the issue with affected Pokémon in Gyms. Please bear with us, as this will take some time to fully complete.
Your understanding is truly appreciated, we’ll be providing more updates to impacted Trainers as information becomes available.
PREVIOUS STORY January 18, 2019: Trainers, reports are coming in that players are losing their accounts over a bug and no one knows what is causing this, not even Niantic.
Many players tried to log into the game and an error saying “Failed to game data from the server” popped up on their screen and players are getting locked out of the game. Most of them reached out to Niantic searching for an answer, but Niantic is not responding. Pretty much they are leaving their best players out in the cold.
But that’s not all. This bug has a side-effect – the game will crash to anyone who will interact with any Gym that has a Pokemon from the “dead accounts.”
So, is there a way to know which Gym is “affected” because I don’t want my game to crash? I’m really sorry, but no.
An Lvl40 Pokemon Go player lost his account a few days ago. He contacted Niantic and here is the reply:
Thanks for your patience, we’ve identified your account as one of a small subset of players who have been experiencing this issue.
We know how disruptive this is to your Pokémon GO experience and we’re working to resolve this as quickly as we can.
As more information becomes available, we’ll reach out to update you directly.
He kept on trying and he didn’t receive any answer until today:
I can understand your eagerness in accessing your Pokémon GO account. That being said, currently, we do not have any update on the issue that you are facing. We are collecting similar reports from other players as well to fix this issue effectively.
Your understanding and patience towards this situation will be highly appreciated as our team is already investigating this issue.
Have a nice day!
Now, I know sometimes they ask us to be patient and everything will be okay eventually, but when you spend real money on a game and ended up losing your account without reason and explanation, that’s when things get serious.
This has to be concerning to Niantic and I really hope these players will receive a ton of in-game rewards!